Returns & Refunds policy

At GrainFreely we take pride in crafting high-quality products for our customers. We hope that you love all our items, however, we do understand that each of us are unique and that some products just may not be for you! We happily back our products with a world-class customer service team and a 30-day guarantee.

If you are not satisfied with your purchase, we want to make it right through remedying your concern, by providing a product replacement or exchange of similar value or offering a refund if we’re unable to help.

Eligibility:

To provide the best experience we ask that you notify us via email or phone with your intent to return within 30 days of purchase. Please click Contact tab.

What to include on Contact Form for Return and Refund of product:

• Subject Section: Return Refund and Orders Confirmation #

• Message Section: Name of Products in need of refund

• Message Section: Quantity of Products in need of Refund

To receive a refund, all returns must be approved by our Customer Service Team with an authorized return number.
Return shipping fees will be paid by the original purchaser.
We are unable to refund or accept returns on any product(s) purchased anywhere other than www.grainfreely.net.

Proof of purchase or identifying details such as order number may be required.
Additional shipping fees may not be refundable.
Due to the speed of processing, we may be unable to cancel or amend an order in any way once submitted.

We reserve the right to refuse any refund/return if abuse is suspected. Any refund requests outside the scope of this policy will be handled at our team’s discretion. In no event will any remedy, replacement, or refund constitute an admission of any kind.